When you join Lendoo, you trust us with your information. That’s something we take seriously.
This Privacy Policy explains what data we collect, how we use it, and how we protect it. If you
have any questions, you can always contact us at hello@lendoo.co.uk.
Who are we?
We are Lendoo Ltd (referred to as “we”, “our”, “us”).
Our registered company address and phone number are:
XXXXXXXXXXX
Email: hello@lendoo.co.uk
Website: www.lendoo.co.uk
What information do we collect?
Information you provide
Information you provide:
When you use the Lendoo website or app, we collect the information you provide to create and
verify your account. This may include:
- Your full name
- ID verification (such as a government-issued document)
- Email address
- Phone number
- A selfie photograph
- Postal address
- Employment or education details
We may also collect your communications with other users on the platform and how you interact with the site and app.
Device and usage information
We may collect technical data about:
- Your mobile device or browser (including IP address, operating system, and device type)
- How you use the Lendoo platform (e.g., pages visited, time spent)
- Your mobile network and settings
Permissions you grant
If you allow it, we may access:
- Your camera and photos (for uploading listings)
- Your location (to show relevant listings near you)
Social media
If you connect a social media account with Lendoo, we may collect information from that
platform, as permitted by your settings.
Cookies
We use cookies to improve your experience. These may include:
- Session cookies – which expire when you leave the site
- Persistent cookies – which remain for future visits
- Third-party cookies – to help us analyze and improve our services
We use a cookie consent banner where required. You can manage preferences through your
browser or device settings, or refer to our [Cookie Policy].
How do we use your information?
We use your information to:
- Provide, improve, and personalize the Lendoo service
- Enable user-to-user communication and customer support
- Send account-related communications by email, SMS, or phone
- Verify identity and prevent fraud, tax evasion, and money laundering
- Enforce our Terms of Service and resolve disputes
- Conduct internal research and marketing (unless you opt out)
- Comply with legal and regulatory obligations
What is our legal basis for using your data?
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases
to process your personal data:
- Performance of a contract: To provide services you’ve requested
- Consent: Where you have actively agreed (e.g., for marketing)
- Legal obligation: For compliance, such as fraud prevention
- Legitimate interests: For internal analytics and service improvement (unless your rights override
ours)
Who do we share your data with?
We do not sell your personal data.
We do not sell your personal data.
We may share it with:
- Our employees, on a need-to-know basis
- Users you’ve entered into a rental agreement with (e.g., to enable communication)
- Service providers who support our platform (e.g., payment processors, ID verification tools)
- Stripe, for payment processing
- Intercom, for customer support
- KYC, credit, and security service providers
- Regulators or law enforcement where legally required
- Any party you explicitly authorize
How long do we keep your data?
We retain your data only as long as needed to:
- Provide our services
- Comply with legal, accounting, or regulatory requirements
- Prevent fraud or enforce our terms
For example: - Transaction and identity verification data may be kept for up to 6 years
- Communication records may be retained for 12–24 months
- Account data is deleted or anonymized shortly after account closure, unless legally required
Children’s data
Lendoo is not intended for individuals under the age of 18. We do not knowingly collect data from
children. If we learn that a user is under 18, we will delete their information as soon as possible.
International transfers
Some of our service providers (e.g., Stripe, Intercom) may store or process data outside the UK or
EEA. When this happens, we ensure appropriate safeguards are in place.
Your rights
You have the right to:
- Access and update your personal data
- Request a copy of data not visible through your account
- Ask us to correct inaccurate or incomplete data
- Request deletion of your data (with exceptions noted below)
- Object to processing for direct marketing
- Withdraw consent at any time
To request deletion or make other data requests, contact hello@lendoo.co.uk.
Important:
Some data may be retained for legal or fraud prevention reasons. Content you’ve shared with
other users (e.g., messages or reviews) may remain visible even if your account is deleted.
How do we store and protect your data?
We use industry-standard security measures, including:
- SSL encryption for all user data
- Secure document storage
- Restricted access to sensitive information
Questions or complaints?
If you have a question or concern, please contact us at:
hello@lendoo.co.uk
If you’re not satisfied with our response, you may have the right to refer the matter to a relevant authority such as the Information Commissioner’s Office (ICO) in the UK at ico.org.uk.
Updates to this policy
We may update this Privacy Policy from time to time. Any significant changes will be posted here, and we may notify you by email if appropriate.
Last updated: 04/08/2025